Cancellation & Refund Policy
Clear, fair, and flexible cancellation rules for all RoamKerala holiday bookings.
At RoamKerala, we understand that travel plans may change due to unforeseen personal, professional, or weather-related events. We strive to provide the most traveler-friendly cancellation policy possible while honoring commitments to partner resorts and boat crews.
1. Standard Season Cancellation (Feb – May & Sep)
- 30+ Days Prior to Travel: Full refund after deducting a nominal administrative token fee (₹1,500).
- 15 to 29 Days Prior to Travel: 75% refund of total booking amount or 100% transferrable travel credit voucher valid for 12 months.
- 7 to 14 Days Prior to Travel: 50% refund of total booking amount.
- Less than 7 Days / No-Show: Non-refundable due to advance resort locks and dedicated vehicle retention.
2. Festive & Peak Season (Oct – Dec & New Year)
During peak winter and holiday periods (Christmas, New Year, Diwali), Kerala resorts enforce strict 100% non-refundable reservation lock-ins. Cancellations made within 30 days of peak travel dates are non-refundable; however, date-shift requests will be accommodated subject to resort availability and differential tariff.
3. Monsoon & Weather Contingencies
If government authorities restrict Alleppey backwater boating or Western Ghats hill travel due to extreme rain advisories, RoamKerala will reschedule your houseboat cruise or re-route your itinerary to safe, scenic alternatives without penalty.
4. Refund Processing Time
Approved refunds are credited back to the original payment mode (Bank Transfer / UPI / Card) within 5 to 7 working days.